Return & Refund Policy

We prioritize customer satisfaction and aim to provide a smooth and risk-free shopping experience. This policy is part of our Terms and Conditions, and by shopping with us, you agree to abide by it.

Return Eligibility

30-day return window from delivery Unused, undamaged, original packaging

Restocking Fee

No restocking fee applies

Return Process

Contact support@lensizo.com for return authorization

Package securely with RA number

Customer pays return shipping

Refunds

Processed 3-7 days after receipt

Refunded to original payment

30 days for bank processing

Exchanges

No restocking fee

Customer pays return, LENSIZO covers exchange

Damaged/Incorrect Items

Report within 24 hours, no restocking fee

LENSIZO provides return label

Contact

Business: LENSIZO 

Address: 2201 Q ST NE

ALBUQUERQUE, NM 87110

United States

Company Name: Lensizo LLC

Company No.: 7926987

Phone: +1 (530) 909-2607

Email: support@lensizo.com

Hours: Mon-Fri, 9AM-5PM EST